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Deletions & Additions
Once an order has been placed we cannot delete or add items to it.
Back Orders
We will advise you by e-mail or fax if an order is out of stock and you may decide by reply whether you would like to cancel the order or have us hold it till stock arrives.
Declined Credit Cards
If a credit card is declined we will advise by e-mail phone or fax. If a card is declined constantly we reserve the right to charge administration fees to cover time spent rectifying the problem.
Delivery
Your orders are sent by Australia Post.
Please use an address where you or someone will be available to sign for the package. Orders are shipped in plain unmarked packaging.
Delivery Times
From the day we receive your order to when you receive the product please allow 7-14 working days depending on where in Australia you live.
Lost Orders
Upon notification from the customer that the goods haven't arrived in a reasonable time we will advise Australia Post or chosen shipper who will conduct an investigation to locate the missing package.If the package cannot be located it will be deemed lost in transit.
Shipping
HealthDepot.com.au uses Auspost to ship all items.
Australian parcels are sent without insurance.
Shipping outside Australia
All international orders include compulsory insurance for replacement of goods lost or damaged in transit. Customer will be responsible for all shipping and insurance charges for replacement orders.
Shipping Restrictions
HealthDepot does not have any restrictions on the countries it deals with, however certain countries may have restrictions on the type of goods allowed. Healthdepot will therefore advice customers if an order cannot be shipped due to these restrictions.
Auspost have an online International Post Guide, if you have concerns about the items you wish to purchase please consult this guide before placing your order.
Click here to visit the Auspost International Post Guide
Reshipping of Lost Orders
HealthDepot will provide replacement goods for those lost in transit. Customer will pay shipping and insurance charges for sending of the replacement order.
Range Locations
For some remote regions where Australia Post applies increased charges we may have to apply extra postage charge to cover this.
Order tracking - Please allow 7-14 working days before contacting us about your order. If your order has not arrived within that time we can then track it through the Australia Post system.
Payment
Credit card, Money order, Cheque
If shipping charge is not included in a cheque or money order we will hold the order until the amount is received or return the cheque or money order to the customer.
(Credit Card only on orders outside Australia).
No Liability
No warranties or guarantees of cure are given or implied on this site.
HEALTHDepot make no representations regarding the use or results obtained with the information here in.
In no event shall HEALTHDepot, it's employees or associates be liable to any person or individual for any loss or damage whatsoever which may rise from the use of this site or any of the information available.
Links, linking and frames connecting this site with other sites are for references only and should not be considered endorsements.
Site Information - HEALTHDepot provides the information available at this site for personal reference only. The company does not offer medical advice.
Information at this site is not intended as substitute for professional medical care. It is provided for educational or reference purposes only. No information on this site should be relied upon. As the basis for treating or diagnosing conditions, symptoms or illness and all queries should be directed to your Health Care professional.
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